Communication for the Stationary Engineer-Curriculum

  Course Overview:  This course helps students develop the general communication skills required in the industrial and commercial maintenance environments. The course includes written, oral, and interpersonal communications as used by maintenance, electrical, and plumbing workers.  Click here for the full
Course Summary
 
  Lesson One: The Importance of Communication
Lesson Plan, Importance of Communication
What do Employers Want (handout)


Lesson Two: Communication Technology
Lesson Plan, Communication Technology

Communication Technology (handout)


Lesson Three: Email for Business
Overview of Lessons on Business Email
Lesson Plan, Email for Business Communication
Email for Business Communication (handout)


Lesson Four: Email Guidelines
Lesson Plan, Email Guidelines

Email Guidelines (handout)

 

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  Lesson Five: Writing Email
Lesson Plan, Writing Email - online video instructions

Writing Email, discussion notes (handout)

Lesson Six:  Business Memos
Lesson Plan, Business Memos

Notes, Email vs memo vs letter (example)
Example Memo

Lesson Seven:  Work Orders
Lesson Plan, Work Orders

Criteria for Evaluating a Work Order Management System

Lesson Eight:  Body Language
Lesson Plan, Body Language

Body Language (handout)

Lesson Nine:  Reference Resources
Lesson Plan, Reference Resources

Reference Resources (handout)



 
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