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Lesson One: The Importance of Communication
Lesson Plan, Importance of
Communication
What do Employers
Want (handout)
Lesson Two: Communication Technology
Lesson Plan, Communication
Technology
Communication Technology
(handout)
Lesson Three: Email for Business
Overview of Lessons on Business Email
Lesson Plan, Email
for Business Communication
Email for Business
Communication (handout)
Lesson Four: Email Guidelines
Lesson Plan, Email
Guidelines
Email Guidelines (handout)
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Lesson Five: Writing Email
Lesson Plan, Writing Email - online video instructions
Writing Email, discussion notes (handout)
Lesson Six: Business Memos
Lesson Plan, Business Memos
Notes, Email vs memo vs letter (example)
Example Memo
Lesson Seven: Work Orders
Lesson Plan, Work
Orders
Criteria for
Evaluating a Work Order Management System
Lesson Eight: Body Language
Lesson Plan, Body Language
Body Language
(handout)
Lesson Nine: Reference Resources
Lesson Plan,
Reference Resources
Reference Resources
(handout)
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