Renton Technical College Library
This three-times a year news letter is published by the Renton Technical College Library. It is intended to spotlight RTC Library media resources, and issues regarding the use of educational media—videos, DVDs, audiotapes, software, and other electronic resources.
If you have any questions or suggestions for topics, please call the library at (425) 235-2331, or email Laura Staley at lstaley@RTC.edu.
This issue’s trivia regarding was selected from:
Automania: The Complete Book of Automotive Trivia. Alan McPhee. Toronto, CA: Summerhill Press, 1990.
Understanding computer technology is a requirement for most jobs these days, which means that instructors may have to teach computer literacy while they teach program information. Luckily, there are places where you can find excellent examples of computer training.
Microsoft is a major player in computer literacy training. They are making computer training curriculum available free over the next several years. (Washington state is one of the first states to take advantage of this offer.)
Microsoft Unlimited Potential training materials—instructors manual, student text, and practice materials—are available online.
This curriculum is Microsoft-centric, and is meant to be taught in community centers. It does, however, offer excellent examples of brief, chunked technology lessons. It also includes sample quizzes. Take a look at some of the subjects they cover at http://tinyurl.com/4e2kq7
Atomic Learning. While you can’t use Atomic Learning in your classroom, you can use it as a model to create your own demonstrations. For information on accessing Atomic Learning, contact Jenna Pollock, x 7905.
RTC Library offers books and videos on technology. One series of books we highly recommend is the “Teach Yourself Visually” series, which offers screen shots on every page. It’s great for all kinds of learners. Titles include:
Teach Yourself Visually Computers Call #: 004.16 MARAN 2000c
Teach Yourself Visually Microsoft Office 2007 Call #: 005.5419 KINKOPH 2007t
Teach Yourself Visually Word 2007 Call #: 005.525535 MARMEL 2007
A useful RTC DVD is :
Total Training for Microsoft Office 2007 Call #: 005.5419 TOTAL 2007
The URLs in this issue are TinyURLs.
The longer a URL is, the more likely it is to be mistyped. TinyURL.com is a free redirect service which lets you condense long web addresses into much shorter, easier-to-use character strings.
The Microsoft URL in the lead story, for example, was 121 characters long. After running through Tiny URL, it’s 25 characters. That’s a lot easier for your students to type. And it only takes seconds to convert a URL. Check it out at www.tinyurl.com.
Trivia - Different Times Division: In 1905 Rolls-Royce built a car designed not to exceed the current 20 MPH speed limit. It was called the Legalimit.
Computer Basics. Call # 004.16 COMPUTE 2001. For beginners, this video looks at using a computer from start up to shut down. 78 minutes.
These are good Internet sites which teach the very basics of computer use.
Mousecise—http://tinyurl.com/cgkx2t Learn to use a mouse, a drop-down box, and fill out a form. And it’s simple enough that students can even do it on dial-up. If the student has a fast internet connection, start with GCF Mouse Tutorial first. http://tinyurl.com/oaqw3y
Computer Basics— GCF Learning offers videos that cover such subjects as parts of the computer and safe computing. English or Spanish. http://tinyurl.com/cf7skt
Learn2type.com offers free typing tutorials and speed training. http://tinyurl.com/3o7em
Is there a computer procedure—opening a file, logging on to a program—that students need to see repeatedly? Don’t demonstrate it every time. Record it, and let them play it when they need it.
ScreenCorder makes a video of your desktop. You can record your actions, narrate an explanation, and post it to a web page or a classroom network.
RTC has a site-license for ScreenCorder. If you're interested in it, contact Information Systems. As of the first of May, they had many extra licenses left.
If you need help learning how to use ScreenCorder, call Jenna Pollock at extension 7905.
For an example of a ScreenCorder recording, see Marcia Arthur use it to show work on a PowerPoint: http://tinyurl.com/daoxwx .
People who want to do something similar for home use often use a program called Jing. Jing is a free downloadable program made by the producers of Camtasia. To see an example of a Jing video, go to http://tinyurl.com/ovkvz4 To watch Jing videos, you need Flash enabled on your computer, and it seems to work best with Internet Explorer. www.jingproject.com.
Trivia - Different Times Division: In 1921, Michelin invented a tiny gun that discharged when a tire was deflating. This warned the driver they were about to experience a flat tire.
Every employee provides customer service to someone. Do you want to reinforce your students customer service skills? These videos look at dealing with customers in person and over the phone.
An Invisible Man Meets the Mummy. Call # 658.812 INVISIB 1994m. The invisible man is the customer you didn’t know you had. The mummy is the employee trying to help, but he’s all wrapped up in red tape and procedures. This video looks at employee attitude, how to plan to provide good service, how to measure the results, and how to be a good customer. 20 minutes.
The Essentials of Great Service. Call # 658.812 CUSTOM 1995s. What makes the difference between good customer service and great customer service? Saturday Night Live comedian Darrell Hammond presents a humorous look at the keys to great service in person and over the phone. The videos covers asking open ended questions, listening actively, doing something extra for the customer, have knowledge of your product, anticipate customer needs, problem solving, and determining the customer’s wants and needs. 19 minutes.
Telephone Customer Service: Basic and Advanced CSR Skills. Call # 651.73 TELEPHO 2000c. This video is aimed at professional customer service representatives, but it also offers great strategies for workers who only deal with customers occasionally. The sections include listening effectively, satisfying the angry customer, preparing a script, and closing the conversation. 26 minutes.
What you wear and how you wear it matters—that’s true in many different ways.
In an office, your appearance will affect your credibility and authority. In a industrial setting, the personal protective equipment you wear may save your life—if you’re wearing it correctly.
Defining Business Casual. Call # 646.7 DEFININ 1999b. What is “business casual”? Does that mean no tie? Or a tee shirt? How casual can you be? This video looks at how dressing casually and maintaining credibility in the office. Pick and chose your scenes from this tape and ask students to discuss what is or isn’t appropriate in their future workplace. 20 minutes.
Developing a Professional Image. Call # 650.1 DEVELOP 2000p. Professional dress is just one of the many aspects of professional image that this video discusses. It’s also a good source on appropriate body language, positive attitude, and appropriate communication styles. 23 minutes.
Safety Now. Call #363.11 SAFETY 2000n. Section three of this video covers eye, ear, head, hand, foot and respiratory protective gear, with examples of what can go wrong if you fail to wear the right equipment. 18 minutes.
Trivia - Different Times Division: In 1938, the penalty for speeding in Peking was death.
|RTC Library Home Page|