About Ask WA

About Ask Washington Chat and Email Reference

Ask Washington is service that allows you to ask reference questions 24 hours a day.

In order to do this, RTC belongs to a national reference cooperative.  This means that you may be chatting with a librarian from another college.

Non-RTC librarians cannot access your Library account.  They will be able to help you find out what resources are available to you as an RTC student.

If you are having trouble accessing reference chat:

  • Check your firewall.  Place QuestionPoint or AskWA on your "trusted sites" list.
  • Make sure you have "session cookies" enabled on your browser.
  • Consider using Internet Explorer, Firefox, or Chrome when you chat.
  • Use the chat controls - forward, back, refresh - rather than your browser buttons.

If you have further questions, please call us at (425)  235-2331, or email us at librarian@RTC.edu